What makes an identity program successful?

30 Oct 2004|Darrel Rhea

This week I spent a few hours with a highly successful CEO discussing his brand identity questions and concerns. “What do the most successful brand initiatives have in common?” he asked. I shared an observation with him based on many years of having similar conversations and being involved in successful (and not so successful) branding programs.

There are a lot of reasons to embark on a major corporate branding program, but from the point of view of a CEO, most of them are simply not compelling. For many years I have watched marketers and design managers struggle to get large scale identity programs funded and supported by senior-most management. Even though there are clear breakdowns caused by the existing identity systems and designers believe they are presenting a clear, rational justification for investment…their attempts are rebuffed more often than accepted.

While designers think that because the expression of a brand is out of date or not working as hard as it should in a competitive context, it is obvious it should be changed. Sometimes there are clear business problems caused by poor brand architecture systems. Customer confusion, uncompetitive brand communications, and cost inefficiencies are painstakingly documented, and still senior management is left unimpressed. Of all the problems they have to solve for the entire organization, these opportunities just don’t rank high enough.

So what compels them to invest in solving their brand problems? When a CEO perceives brand as tool to express his or her vision for the organization, they fully support it. When they understand that changing the identity program can be a vehicle for manifesting the organizational transformation they want, they hop on board the train. When the brand change becomes emblematic of the change THEY seek, we have a shot at creating a program that shifts the organization’s culture as well as the market’s perceptions.

Design (all design) is done to serve others. It is always about them, not us. The real customer/user of corporate brand programs is the CEO. Make your branding program serve his or her purpose, and you’ll have the opportunity to fix all of your design problems at the same time.

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